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Work Smarter, Together

Strategic Support. Practical Execution.

Your Business Operations Management Support

​Imagine the peace of mind that comes from having strategic clarity—and the right support to implement it—so your business keeps running smoothly, even when you step back.

 

I partner with purpose-driven entrepreneurs and teams to turn big ideas into action—without the overwhelm. Whether you're scaling, restructuring, or navigating through the noise, I bring structure, momentum, and follow-through to get your projects over the finish line.

Clarity. Structure. Progress.

About My Approach

Where Vision Meets Execution

As a fractional Business Operations Manager, I thrive in the space between vision and execution. I bring a blend of getting things moving and seeing things through. I’m the person who gets it done—and makes sure everyone else is clear, capable, and aligned too.

Partnership

Delegate tasks to an expert and your new right-hand and accountability partner,  allowing you to free up your time and energy to spend elsewhere.

Focus On Growth

With the right processes and workflows in place, supported by systems and tools that make those processes more efficient and effective, you’re able to leverage opportunities for networking and growth.

Every business is different, which is why I create tailored proposals for your specific needs. Many of my clients require Fractional Business and Project Management services that fall into the following categories.

The 90-Day Clarity to Action Sprint

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90-Day Clarity to Action Sprint

​​You’ve gained clarity on where your business is stuck — now it’s time to make things happen.

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The 90-Day Clarity to Action Sprint is a focused, done-with-you container where we take your biggest priorities and turn them into action.


We’ll streamline your operations, align your team, and build the structure your business needs to run smoothly — without you being in the weeds every day.

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This is about momentum with intention — no more spinning plates or putting out fires.

The 90-Day Clarity to Action Sprint

Turn your business clarity into systems, structure, and real progress.
 

What you’ll walk away with:

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  • Real progress — not just plans

  • A business that runs smoother and smarter

  • Clarity on what matters most and how to prioritise it

  • More time and mental space to focus on leadership, not logistics

What’s included:

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  • Strategic deep dive: We start with your business priorities and set 1–3 clear goals for the next 90 days

  • Roadmap & implementation plan: A tailored 12-week plan outlining what needs to happen, when, and who’s responsible

  • Systems & process optimisation: Simplify workflows, create clarity, and remove bottlenecks

  • Strategy + accountability calls: Stay focused, keep pace, and adjust as needed — with me as your operational partner

  • Progress dashboard: Track wins, improvements, and key metrics across your 90 days​

Perfect for you if:

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  • You’ve completed your Founder Clarity Call and are ready to take a step forward

  • You want an accountability partner to support you drive the strategy, not just hand you another to-do list

  • You’re ready for a practical, supported path from insight to impact

Aenslee Tanner

Spring Leadership

“Laia is a joy to work with!  Having her support not only frees up my time but provides me with peace of mind.  I have developed a deep trust as her high standards and genuine care are aligned with our values and the excellent service we strive to provide to our own customers.”

 

“Laia is proactive and has taken it upon herself to study and get to know our business’ non-mainstream systems. Her curiosity and desire to figure things out independently is immensely appreciated and she achieves a wonderful balance of making decisions on her own and asking for support/input where needed.”

One day. Focus. Path forward

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VIP Clarity Day

One focused day to reset, realign, and design your next chapter.

 

Sometimes, you don’t need a long engagement — you just need a day of clarity, focus, and strategy to get unstuck and move forward with purpose.

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The VIP Strategy Day is a private, 1:1 intensive designed for founders who want to take a step back, see the big picture, and make confident decisions about their next phase of growth.

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In one powerful day, we’ll unpack what’s working, what’s not, and where your time and energy will have the greatest impact — then design your roadmap for the next 90 days and beyond.

Chris Walsh

Director/Principal Planning Consultant at Tripp Andrews

"Our small team has grown over the last 2 years, and with the changing working environment, we saw it as both a requirement and opportunity to implement improvements within our business. Laia has been the perfect person to help us with this. She has pushed our team with her proactiveness and has worked efficiently, meeting all agreed deadlines. Her organisational skills were exactly what we needed. Thank you again, Laia."

Fractional Business Operations Management Retainers

Step into your managing role while I build the backend systems to support it

A fractional business operations manager can be an invaluable resource if you need managerial support but don’t have the resources or need for a full-time, in-house manager.

Each business has different needs. I become part of your team to lighten your load of project or management tasks, allowing you to free up your time, take advantage of new opportunities and grow the business you dream of. 

 

  • Hands-on execution (not just strategy)

  • Team coordination and leadership

  • SOPs, tools and workflows built for your real life

  • Regular check-ins & progress updates

Bronze

For those wanting a planning and execution partner

Up to 20 hours per month

 

Monthly tasks may include: 

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  • Strategy and implementation planning

  • Tracking and execution of action plan

  • Project management

  • Operations management

  • Systems and processes

  • Tenders and request for proposals management

  • And more!

Silver

For those looking to regain their management time

Up to 40 hours per month

 

Monthly tasks may include:

 

  • Team management

  • Business research

  • Project management

  • Operations management

  • Systems and processes review, design and implementation

  • Workflows

  • CRM management

  • Business documents ad guidelines creation and updates

  • And more!

Helping you build the business you've envisioned—with clarity and action.

Gold

For those needing a customised solution - I am here to support you! 

Tailored support designed around your unique needs — whether that’s streamlining day-to-day operations, managing team projects, or building systems that scale with you.

 

From strategy to execution, I bring clarity, structure, and follow-through, so you can focus on what you do best.

 

Each package is customised to fit the rhythm and goals of your business, giving you exactly the level of support you need to grow with confidence and ease — whether is ongoing or project based work.

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Lucas Grossi

Ramp Up

"As a small business owner, our ability to accelerate and scale the delivery of our business without growing in permanent staff numbers meant using external help. Access to next-level advice is a lot harder to come by than I originally envisioned. Enter Laia (Elevate Business Management).

 

For the past 5 years, Laia has been a critical asset to our business, both at a strategy and planning level as well as at an execution level. With deep expertise in helping small businesses grow smartly, Laia has been consistently able to draw from her experience and adapt to our specific needs, maximising our efficiency and learnings and avoiding costly mistakes. 

 

She's implemented effective systems and processes that have enabled the business to go faster and better with an underlying philosophy of users in mind: "Build it in such a way that the right way is also the easiest way" has been her predicament all along, and it's worked great for us.

 

I found Laia to be proactive, efficient and fun to work with all this time. EBM's cost models are transparent and customised to our needs, enabling us to plan ahead. We'll continue to work with Laia in the future."

Laia Sastre | Elevate Business Manager

Hola. I’m Laia.

I get that it takes lots of time and energy to set the foundation of a business. 

 

As business owners, we want to be in charge of our time and flexibility, and it’s not always possible.

 

As a virtual business manager, I love to partner with small to medium businesses that want to work smarter, not harder, with fewer roadblocks getting in the way of what needs to be done. 

 

So they can grow a more profitable business without having to sacrifice work-life balance.

Three Simple Steps To Work With Me

1. Book A Clarity Call

The first step to working together is to schedule a consultation call. 

 

We’ll talk about your business's unique needs, goals, and challenges. During this call, I’ll help you to identify areas where my expertise and services can make a meaningful difference. 

 

I can tailor my approach to meet your requirements by understanding your challenges and aspirations. 

 

Additionally, this call serves as an opportunity to make sure we’re a good fit, ensuring a strong working relationship.

 

After your 45-minute call, I’ll send a proposal detailing how Elevate Business Management can help your business.

2. Create A Plan

If we are a good fit, we start working together! Once we’ve identified your business's needs, it's time to develop a strategic plan. 

 

This plan will serve as a roadmap to provide the necessary support and services to help you achieve your objectives. 

 

The plan will include clear, actionable steps, prioritised tasks, and milestones to track progress. 

 

The plan will be designed to adapt and evolve as your business grows and your needs change, providing ongoing support and direction.

​ 3. Make It Happen

With a solid plan in place, it's time to put it into action. 

 

I’ll begin implementing the strategies and tasks outlined in the plan, working diligently to ensure your business reaches its full potential. 

 

Throughout the process, we’ll keep in regular communication, providing updates on progress, addressing any challenges, and celebrating successes. 

 

As your trusted partner, I’ll keep you accountable to your goals and empower you to stay focused on the bigger picture. 

 

By working together, you'll be able to overcome obstacles, maximise opportunities, and achieve the growth and success you envision for your business.

Let’s Start Working Together!

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